Refund Policy

All Sales are final. We accept returns for refund or exchange for items damaged in transit.

REFUND AND EXCHANGE

To be eligible for refund or exchange, you must email the details of damaged items in transit on pwnmktg@iftex.com immediately upon the receipt of the material and mention the damaged materials in the POD (Proof of Delivery) of the transporter. Upon the receipt of the damaged material we shall ship the replacement. Incase of unavailability of the replacement we shall refund you the price of the product.

SHIPPING
To return the product, you should contact us prior to shipping the product.

CANCELLATION
You may cancel your order within 24 hours from the time your order was placed. Orders cancelled after 24 hours prior to shipment are subject to 15% restocking fee which will be subtracted from the credit amount issued to you. To cancel the orders please call on +91-1792-234181 / +91-7807154000 between 9:00 to 17.30 or email us at pwnmktg@iftex.com

LOST or STOLEN PACKAGES
IFTEX OIL & CHEMICALS LTD is not responsible for lost or stolen packages confirmed to the delivered address entered for an order. Upon enquiry IFTEX OIL & CHEMICALS LTD will confirm delivery to the address provided, date of delivery and shipping carrier information for the customer to investigate.

IFTEX OIL & CHEMICALS LTD.